Help Centre - Orders

Placing Orders

Using the search:

PentagonDirect.com offers 3 ways to search for the products you're looking for. There are 'Search' areas on every page. You can search by Keyword, phrase or stock number in the main search bar or you can enter the Product Code and search by Brand using the right hand navigation.

Simply type the Keyword, phrase or stock number of what you are looking for into the boxes provided. If you don't find what you want straight away, here are a few tips:

  • Keep it simple - Best results are often obtained if you enter just one or two key words. Try using the least common words. (Don't use words like 'the', 'and', 'a', etc. which will produce many results.)
  • Don't worry about punctuation - Adding punctuation is not necessary when searching. The PentagonDirect.com search engine will reveal the same results with proper punctuation or not.
  • By clicking on the 'Shop by Brand' icon, you will be able to see all the different brands we supply. Click on any one of those brand names to see the full range of a particular brand.

Placing an order:

Making a purchase at PentagonDirect.com is easy and secure.

  • Choosing an item - When you find an item you want to purchase, click the 'Buy' button. The item will be added to your 'Shopping Basket' this is found on the right of the page, below the 'Search' box.
  • Paying for your item - When you are ready to buy, click the 'Checkout' button in the Shopping Basket.
  • Creating an account – The first time you make a purchase with us you will have the option to either register which creates an account or you will be able to complete your transaction without creating a permanent account. The account will store your name, billing and shipping address. This only takes a couple of minutes to set up and is fully secure.  If you wish to create an account with us then please enter a Password when prompted to do so.
  • Voucher Codes - If you have a voucher code, please enter this code on the 'My Basket' in the checkout process and then click the 'Redeem' button to receive your reduction.
  • Confirming your item and payment - During the checkout process we will ask you to confirm the delivery address and show you the total cost of your purchase. Once you have checked these details and clicked 'Confirm' you will have completed your purchase.
  • Technical support - We are unable to provide technical support or advice regarding the functionality or use of any item purchased on PentagonDirect.com and would also advise that you contact the product manufacturer directly for this.

Delivery details:

Delivery on all items to Mainland UK is Free.

Some off-mainland areas may attract a postal charge. If you do not live in Mainland UK, please contact customersolutions@pentagondirect.com for a quotation in advance of placing your order.

We currently deliver to the following regions:
United Kingdom
Channel Islands

  • Delivery will be via Royal Mail, sent first class post or, in the case of furniture/larger and heavier goods these items will be delivered by a courier service.
  • Goods are posted Monday to Friday. Deliveries work on a two day minimum postal service. As with all First Class post, the delivery date is NOT GUARANTEED. Items can take up to 5 days to be received.
  • Multiple orders may not all be dispatched at the same time. Each order line will be packed and dispatched individually.

Managing Your Orders

Where is my order?

We will endeavour to dispatch your order within 24 hours, Monday to Friday.  UK Mainland Delivery usually takes 3-5 working days (from date of posting).  Posting outside of Mainland UK will take 5-15 working days dependent on the destination.

Multiple orders can be dispatched from various locations using either, Royal Mail, Courier or both.  If you have received only part of your order, please allow 5 working days for all order lines to be received.

Lost Items
Despite our best efforts there can sometimes be postal delays in your local area.  We are unable to take any further action in relation to lost items until the item has not been delivered for 10 days after date of posting. Where items have been delivered internationally, further action will not be taken until 15 days after date of posting. This is to allow time for the item to be returned to us.

We take matters such as these very seriously and we will raise an investigation with Jersey Post for every item that is not received after 15 days. In accordance with this we will require you to complete a Missing Item Authorisation Document which is obtained by contacting Customer Solutions via email at customersoltuions@pentagondirect.com. Missing item Authorisation documents will not be issued until 7 days after posting for UK orders and 13 days after date of posting for international orders.

Item temporarily out of stock - If an item goes out of stock and we expect to receive new stock within a reasonable time we will hold your order and dispatch the item to you as soon as stock is available.

Item unavailable - If an item becomes unavailable (which means we are unexpectedly unable to fulfil you order and are unlikely to receive new stock within a reasonable time) we will email you to let you know and automatically refund your card.

Cancelling your order:

You can cancel your order on-line at any point up to the completion of the HSBC secure payment section at the checkout. Beyond this point please contact us at customersoltuions@pentagondirect.com quoting your order number and the reason you wish to cancel. If you have already received a dispatch confirmation then your item has left and we will be unable to cancel until the item has been received. 

 

If you still wish to cancel your order after it has been received, please notify us within the first 7 days starting the day after the day the item has been received. This is in accordance with the Distance Selling Regulations. For further information in relation to returns please click here

 


This Policy was last updated August 2009